Library Service Quality Survey

University of Texas at Brownsville

Library Service Quality Survey

We are committed to improving your library services. Better understanding your expectations will help us tailor those services to your needs.

We are conducting this survey to measure library service quality and identify best practices through the Association of Research Libraries' LibQUAL+(TM) program.

Please answer all items. The survey will take about 10 minutes to complete. Thank you for your participation!

Please rate the following statements (1 is lowest, 9 is highest) by indicating:

	Minimum --	the number that represents the minimum level of service that you would find acceptable
	Desired --	the number that represents the level of service that you personally want
	Perceived --	the number that represents the level of service that you believe our library currently provides

For each item, you must EITHER rate the item in all three columns OR identify the item as "N/A" (not applicable). Selecting "N/A" will override all other answers for that item.

Low

High

Low

High

Low

High

Employees who instill confidence in users

N/A

Making electronic resources accessible from my home or office

N/A

Library space that inspires study and learning

N/A

Giving users individual attention

N/A

A library Web site enabling me to locate information on my own

N/A

Providing help when and where I need it

N/A

Employees who are consistently courteous

N/A

The printed library materials I need for my work

N/A

Quiet space for individual activities

N/A

10)

Readiness to respond to users' questions

N/A

11)

The electronic information resources I need

N/A

12)

Access to photocopying and printing facilities

N/A

13)

Employees who have the knowledge to answer user questions

N/A

14)

Making me aware of library resources and services

N/A

15)

A comfortable and inviting location

N/A

16)

Employees who deal with users in a caring fashion

N/A

17)

Modern equipment that lets me easily access needed information

N/A

18)

Convenient service hours

N/A

19)

Employees who understand the needs of their users

N/A

20)

Easy-to-use access tools that allow me to find things on my own

N/A

21)

A getaway for study, learning, or research

N/A

22)

Willingness to help users

N/A

23)

Making information easily accessible for independent use

N/A

24)

Print and/or electronic journal collections I require for my work

N/A

25)

Community space for group learning and group study

N/A

26)

A secure and safe place

N/A

27)

Dependability in handling users' service problems

N/A

28)

The library helps me stay abreast of developments in my field(s) of interest.

1	2	3	4	5	6	7	8	9
Strongly Disagree					Strongly Agree

29)

The library aids my advancement in my academic discipline.

1	2	3	4	5	6	7	8	9
Strongly Disagree					Strongly Agree

30)

The library enables me to be more efficient in my academic pursuits.

1	2	3	4	5	6	7	8	9
Strongly Disagree					Strongly Agree

31)

The library helps me distinguish between trustworthy and untrustworthy information.

1	2	3	4	5	6	7	8	9
Strongly Disagree					Strongly Agree

32)

The library provides me with the information skills I need in my work or study.

1	2	3	4	5	6	7	8	9
Strongly Disagree					Strongly Agree

33)

In general, I am satisfied with the way in which I am treated at the library.

1	2	3	4	5	6	7	8	9
Strongly Disagree					Strongly Agree

34)

In general, I am satisfied with library support for my learning, research, and/or teaching needs.

1	2	3	4	5	6	7	8	9
Strongly Disagree					Strongly Agree

35)

How would you rate the overall quality of the service provided by the library?

1	2	3	4	5	6	7	8	9
Extremely Poor					Extremely Good

36)

How often do you use resources on library premises?

___ Daily ___ Weekly ___ Monthly ___ Quarterly ___ Never

37)

How often do you access library resources through a library Web page?

___ Daily ___ Weekly ___ Monthly ___ Quarterly ___ Never

38)

How often do you use Yahoo(TM), Google(TM), or non-library gateways for information?

___ Daily ___ Weekly ___ Monthly ___ Quarterly ___ Never

39)

Age:

___ Under 18 ___ 18 – 22 ___ 23 – 30 ___ 31 – 45 ___ 46 – 65 ___ Over 65

40)

Sex:

___ Male ___ Female

41)

Discipline:

___ Business / Business Technology ___ Criminal Justice

___ Education ___ Engineering / Computer Science

___ English / Communication ___ Fine Arts

___ Health Sciences ___ Humanities

___ Industrial Technology ___ Science / Math

___ Social Sciences / Psychology ___ Undecided

___ Other

42)

Position:
(Select the ONE option that best describes you.)

Undergraduate:	___ First year ___ Second year ___ Third year ___ Fourth year ___ Fifth year and above ___ Non-degree
Graduate:	___ Masters ___ Doctoral ___ Non-degree or Undecided
Faculty:	___ Adjunct Faculty ___ Assistant Professor ___ Associate Professor ___ Lecturer ___ Professor ___ Other Academic Status
Library Staff:	___ Administrator ___ Manager, Head of Unit ___ Public Services ___ Systems ___ Technical Services ___ Other
Staff:	___ Research Staff ___ Other staff positions

43)

Please enter any comments about library services in the box below:

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44)

Enter your e-mail address in the box below if you would like to enter an optional drawing for a prize.
Your e-mail address will be kept confidential and will not be linked to your survey responses. (Not required)

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Thank you for participating in this library service quality survey!